Effective Date: May 5, 2026
These Terms of Use (“Terms”) govern your access to and use of the WhatsApp chatbot operated by [Your Company Name] (“we,” “us,” or “our”). The chatbot is powered by Meta’s WhatsApp Business API through a Facebook App and automated with n8n.
By sending any message to our WhatsApp number or otherwise interacting with the chatbot, you agree to be bound by these Terms. If you do not agree, please do not use the chatbot.
1. Description of Service
We provide an automated conversational chatbot via WhatsApp for [describe purpose, e.g., customer support, information, bookings, sales, etc.]. The service allows you to interact with our business through approved WhatsApp messaging.
2. User Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the service. By using it, you represent that you meet this requirement.
3. User Account and Access
No separate account is created. Your WhatsApp phone number serves as your identifier. You are responsible for maintaining the confidentiality of your device and WhatsApp access.
4. Acceptable Use
You agree to use the chatbot only for lawful purposes and in accordance with these Terms and WhatsApp’s policies.
5. Prohibited Conduct
You may not:
- Send spam, unsolicited messages, or use the chatbot for bulk messaging.
- Transmit harmful code, viruses, or disruptive content.
- Impersonate others or provide false information.
- Share sensitive personal data (health, racial, religious, etc.) unless necessary.
- Attempt to reverse-engineer, hack, or interfere with the service.
- Use the chatbot for illegal, fraudulent, or harmful activities.
- Violate Meta/WhatsApp Business API policies.
We reserve the right to block your number and terminate access immediately for any violation.
6. Intellectual Property
All content, logos, workflows, and technology related to the chatbot are owned by us or our licensors. You are granted a limited, non-exclusive, revocable license to use the service for personal or business interaction only. You may not copy, modify, or distribute any part of the chatbot.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your information.
8. Disclaimers
The chatbot is provided “as is” and “as available.” We do not guarantee uninterrupted, error-free, or real-time responses. Responses are automated and may contain inaccuracies. You use the service at your own risk.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the chatbot. Our total liability shall not exceed the amount you paid us (if any) in the last 12 months.
10. Termination
We may suspend or terminate your access at any time, with or without notice, for any reason. You may stop using the service at any time by blocking the number or ceasing to message.
11. Changes to These Terms
We may update these Terms at any time. We will notify you of material changes via WhatsApp message or our website. Continued use after changes constitutes acceptance.
12. Governing Law
These Terms are governed by the laws of [Your Country, e.g., Costa Rica]. Any disputes shall be resolved exclusively in the courts of [Your City/Country].
13. Contact Us
For questions about these Terms, contact us at: 10 Quality Studio S.R.L. Email: info@10quality.studio